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Psychology of communication |
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(Communication is an integral part of every human interaction, it can be between account executives and customers, between account executives and internal staff, between service delivery managers and customers, between team members with executives, between executives, be it with customers suppliers, family or any other person or group.)
“How could it be that 2 people with exactly the same facts, exactly the same situation and exactly the same person they are dealing with have vastly different results?” The one gets a ‘Yes’ and the other a definite ‘No’. In this lies the difference between success and failure (be it in business or just a simple conversation), in this lies life.
The most important contributor to success in communication is the ability to understand people and in the process of doing that change our approach appropriately. We all differ in our approaches to Communication due to the fact that we all have certain preferences in the way we communicate. Understanding this, we can now change our own “natural style” and make it more appropriate to the person/s we are dealing with.
Our communication preferences differ from each other even more than our fingerprints.. We show exactly why people struggle to communicate with each other by using 4 styles. The styles are : Armed with knowledge of different communication styles, understanding your own preference and utilizing the tools to understand the preference of the people you are communicating with, will now really improve your communication.
Understanding self and others is the most important contributor to become a successful communicator, however this is not enough to become great at it. You need to know what you want, what the alternatives are, importance of relationships, persuasive techniques, communication planning and communication tactics. Therefore in addition to the understanding of styles of communication the following will also be addressed: The importance of trust for success; How to build trust (or regain it) and how to maintain it; The art and science of persuasion; Communication planning – what are the steps required to communicate effectively; Communication principles – determining the best outcome and when to walk away; Communication Tactics – how to tactically arm yourself as well as how to defend tactical communication. Believing in yourself
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